Jen is a Director of Outside Insights, a strategy and innovation consultancy, part of the 2DC Group. She led an executive career in Digital and Innovation for major enterprises, large private companies and startups for more than 20 years. One of 2DC Group’s current innovations, TechNav, enables airlines and airports to transform the passenger experience, from Gate to Gate. It uses AR, AI and data insights to convert real-world passenger journeys, no matter how long or short, into experiences to be enjoyed not endured.
She is surprised by how much her puppy has taught her about AI, proving appearances canbe persuasive.